Privacy Policy

1. Introduction

Welcome to RMS Tech. We are committed to protecting the privacy and personal information of our website visitors, customers, business partners, and prospective customers.

This Privacy Policy explains how RMS Tech collects, uses, stores, protects, and shares personal information when you visit our website, explore our industrial lifting and material-handling products, submit an inquiry, request a quotation, or contact our team.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

A. Personal Information

When you contact us, request a quotation, or submit an inquiry, we may collect:

• Full name
• Mobile number and other contact details
• Email address
• Company or organization name
• Business address and location
• Information you provide in inquiry or quotation forms
• Product requirements, specifications, and project details
• Any other information you voluntarily provide to us

Please provide only information necessary for your inquiry or business requirements.

B. Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent on our website
• Referring website or webpage
• Website usage, diagnostic, and security information

The information collected depends on our website configuration and the tools we use.

C. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, improve user experience, understand website traffic, and protect against spam or misuse.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

If analytics, advertising, or other optional tracking tools are enabled, their use will be subject to applicable requirements and any necessary user choices or consent.

3. How We Use Your Information

RMS Tech may use the information collected for the following purposes:

• To respond to product inquiries and customer requests.
• To prepare and provide quotations and product information.
• To understand your industrial lifting and material-handling requirements.
• To communicate about products, pricing, availability, and services.
• To provide customer support and after-sales assistance.
• To improve our website, products, and customer experience.
• To maintain website security and prevent fraudulent or unauthorized activity.
• To analyze website performance and usage, where applicable.
• To comply with applicable legal, regulatory, accounting, and recordkeeping obligations.
• To send business-related updates or promotional communications where permitted by applicable law.

We will not use your personal information for purposes incompatible with those described in this policy without an appropriate lawful basis.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share information when reasonably necessary with:

• Service providers: Website hosting providers, IT support providers, email services, analytics providers, and other vendors supporting our business operations.
• Business partners and service providers: Where necessary to respond to your request, fulfill a business requirement, or coordinate an agreed service.
• Legal and regulatory authorities: When disclosure is required by applicable law, legal process, or a lawful government request.
• Business transactions: In connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal requirements.

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain relevant business records, resolve disputes, and meet applicable legal obligations.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. These external services operate under their own privacy policies and terms.

RMS Tech does not control the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

7. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related question, concern, or complaint.

Some information may need to be retained where required by law or necessary for legitimate business recordkeeping.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.

8. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, managing business relationships, maintaining transaction records, and complying with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal obligations.

9. Children’s Privacy

Our website and services are intended primarily for businesses, professionals, and individuals seeking industrial products and related services. They are not specifically directed at children.

We do not knowingly collect children’s personal information for purposes unrelated to our business services. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. International Data Processing

Depending on the website infrastructure and service providers we use, personal information may be processed or stored in locations outside your state or country.

Where applicable, such processing will be handled in accordance with relevant legal requirements and appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws.

Any updated version will be published on this page with a revised Effective Date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction or deletion of your personal information, or want to raise a privacy-related concern, please contact us:

Email: iis.surat@gmail.com

Phone: +91 99241 22154

Location: Udhana, Surat, Gujarat – 394210, India

Website: https://rmstech.co.in/

We will review and respond to privacy-related requests in accordance with applicable laws.

By continuing to use our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular use of personal information, that consent will be obtained separately.